Refund policy

RETURNS AND REFUND POLICY

We aim to make returns as simple as possible. Please review the following terms and conditions for returning goods:

General Returns Policy

    • We offer a 30-day return policy for accessories, starting from the day you receive your item.
    • Spare parts are excluded unless faulty on receipt.
    • To be eligible for a return: 
      • Items must be unused, in their original packaging, and in the same condition as received.
      • A receipt or proof of purchase is required.
    • Returns must be sent to:
      10 Holdom Avenue, Bletchley, MK1 1QU.

Initiating a Return

    • Contact us at service@headlineaudio.com to request a return.
    • Once approved, we’ll provide a return shipping label and instructions.
    • Unrequested returns will not be accepted.

Damages and Issues

    • Inspect your order on receipt. Contact us immediately at service@headlineaudio.com if items are defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-Returnable Items

    • We do not accept returns for:
      • Perishable goods (e.g., food, flowers).
      • Special order products.
      • Spare parts that have been used
    • Sale items and gift cards are non-returnable.

Exchanges

    • For exchanges, return the original item, and once accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

    • EU customers can cancel or return orders within 14 days for any reason.
    • Items must be unworn/unused, with tags, and in original packaging.
    • Proof of purchase is required.

Refunds

    • Once we receive and inspect your return, we’ll notify you of approval or rejection.
    • Approved refunds will be processed within 10 business days. Delays may occur with your bank or credit card provider.
    • If no refund is received after 15 business days, contact us at service@headlineaudio.com.

Additional Conditions for Returns

    • The Buyer bears the cost of returning goods.
    • Goods remain at the Buyer’s risk until inspected and accepted by the Company.
    • The Company reserves the right to:
      • Reject goods not in original condition.
      • Charge a return fee of up to 50% of the item’s value.

CANCELLATION POLICY

Buyer Cancellations 

    • If a contract or order is cancelled before delivery, the Company may hold the Buyer liable for losses, including:
      • Loss of profit.
      • Charges for carriage, freight, insurance, and handling.
    • A handling charge of 15% of the total price of undelivered goods may apply.

WARRANTY

Warranty Coverage

    • The Company warrants goods against defects in materials and workmanship as per the manufacturer’s terms.

Conditions of Warranty

    • The warranty does not cover:
      • Defects arising from inaccurate specifications provided by the Buyer.
      • Unsuitability for purpose.
      • Fair wear and tear, misuse, negligence, or unauthorized repairs.
      • Defects due to failure to follow storage or usage instructions.
      • Goods for which payment has not been fully received.

Claiming Warranty

    • Notify the Company in writing within 3 business days of discovering a defect (or upon delivery for transit damage).
    • Return defective goods to the Company’s premises for inspection if requested.

Limitations

    • The Company is not liable if:
      • The Buyer continues to use defective goods after notifying the Company.
      • Warranty conditions are not met.
    • Remedies include replacement or a pro-rata refund for defective items.