Refund policy

RETURNS AND REFUND POLICY

We aim to make returns as simple as possible. Please review the following terms and conditions for returning goods:

General Returns Policy

• • We offer a 30-day return policy for accessories, starting from the day you receive your item.
  • Spare parts are excluded unless faulty on receipt.
  • To be eligible for a return: 
    • Items must be unused, in their original packaging, and in the same condition as received.
    • A receipt or proof of purchase is required.
  • Returns must be sent to:
    10 Holdom Avenue, Bletchley, MK1 1QU.

Initiating a Return

• • Contact us at service@headlineaudio.com to request a return.
  • Once approved, we’ll provide a return shipping label and instructions.
  • Unrequested returns will not be accepted.

Damages and Issues

• • Inspect your order on receipt. Contact us immediately at service@headlineaudio.com if items are defective, damaged, or incorrect to resolve the issue.

Exceptions / Non-Returnable Items

• • We do not accept returns for:
    • Perishable goods (e.g., food, flowers).
    • Special order products.
    • Spare parts that have been used
  • Sale items and gift cards are non-returnable.

Exchanges

• • For exchanges, return the original item, and once accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

• • EU customers can cancel or return orders within 14 days for any reason.
  • Items must be unworn/unused, with tags, and in original packaging.
  • Proof of purchase is required.

Refunds

• • Once we receive and inspect your return, we’ll notify you of approval or rejection.
  • Approved refunds will be processed within 10 business days. Delays may occur with your bank or credit card provider.
  • If no refund is received after 15 business days, contact us at service@headlineaudio.com.

Additional Conditions for Returns

• • The Buyer bears the cost of returning goods.
  • Goods remain at the Buyer’s risk until inspected and accepted by the Company.
  • The Company reserves the right to:
    • Reject goods not in original condition.
    • Charge a return fee of up to 50% of the item’s value.

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CANCELLATION POLICY

Buyer Cancellations 

• • If a contract or order is cancelled before delivery, the Company may hold the Buyer liable for losses, including:
    • Loss of profit.
    • Charges for carriage, freight, insurance, and handling.
  • A handling charge of 15% of the total price of undelivered goods may apply.

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WARRANTY

Warranty Coverage

• • The Company warrants goods against defects in materials and workmanship as per the manufacturer’s terms.

Conditions of Warranty

• • The warranty does not cover:
    • Defects arising from inaccurate specifications provided by the Buyer.
    • Unsuitability for purpose.
    • Fair wear and tear, misuse, negligence, or unauthorized repairs.
    • Defects due to failure to follow storage or usage instructions.
    • Goods for which payment has not been fully received.

Claiming Warranty

• • Notify the Company in writing within 3 business days of discovering a defect (or upon delivery for transit damage).
  • Return defective goods to the Company’s premises for inspection if requested.

Limitations

• • The Company is not liable if:
    • The Buyer continues to use defective goods after notifying the Company.
    • Warranty conditions are not met.
  • Remedies include replacement or a pro-rata refund for defective items.